Clerk Customer Service Representative – Job Order #: 5744570

Employer Name:
Masterfeeds
Wage/Salary Info:
$40,000.00 to $45,000.00 annually (to be negotiated)
Posted Date:
19-Jun-2020
Location:
REGINA
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Full Time, 40 hours per week
Education:
Grade 12
Experience:
1-2 Years
Apply By:
18-Jul-2020
How to Apply?:
Visit the job on the National Job Bank

Application Information

Employer Name:
Masterfeeds

Employer Website:

Careers

External Job Source Website:
https://sk.jobbank.gc.ca/jobsearch/jobposting/32553777

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

 

Author

Write A Comment