SaskTel keeps on being watching out for top ability and the wellbeing and security of our colleagues and clients is a need. At SaskTel, we are intently checking the COVID-19 circumstance and have adjusted our enrollment procedures to incorporate virtual talking to ensure the wellbeing and security of the general population and our colleagues. You may encounter delays with respect to your application however we will keep you educated regarding any improvements that sway the timetable of the determination procedure. Much obliged to you for tolerance. Remain Safe and Stay Connected.
Employment Title: Service Technician (Customer Support Center)
Location: Saskatoon, Saskatchewan
Position Type: Casual Part-Time (See data underneath)
Number of Positions: 9
Shutting Date: May 17, 2020
Start Date: Tentative Start Date of June 22, 2020
* These positions are easygoing low maintenance. You should be accessible to prepare full-time, during the day, for about a month and afterward work easygoing moving after you effectively pass your instructional class. If it’s not too much trouble see beneath for more detail on the preparation and shifting*
This position is situated in SaskTel’s Customer Support call focus situated at 446 – second Avenue North in Saskatoon.
In this job you will get approaching calls from clients and you are the prime contact to determine specialized issues clients have with their administrations. You will utilize your specialized information to examine, test and fix circumstances utilizing various information applications. Sometimes you will be capable to heighten calls to the following degree of help. You will make inconvenience passes to archive the entirety of the announced client issues. You are responsible to give an elevated level of client assistance while settling client grievances or issues.
You get an opportunity to work with an assortment of SaskTel items, for example, Internet, Max, home telephone administration and remote administrations. There are a couple of various offices that you will work in all through your work as a Service Technician. Administration Technicians work with outer clients, inward SaskTel clients and with shopper and business clients.
These positions are of an easygoing low maintenance nature, in this way, SaskTel doesn’t ensure a set number of work hours of the week. Hours are booked by business needs and as of now normal 24 hours out of every week. Long stretches of activity: Monday to Sunday 7:00am to 11:00pm.
Recognition/Certificate in PC systems administration OR Certificate in Business Administration (with Computer Science classes) OR careful information on web/organizing support, normally picked up with three years of involvement with a related field.
Careful information and involvement in DOS/Windows PCs from both an equipment and programming point of view.
Working information and involvement in MacIntosh PCs from both an equipment and programming point of view.
Working information on the Internet.
Astounding investigative and critical thinking aptitudes.
Great correspondences aptitudes, both verbal and composed, and the capacity to manage others.
Keyboarding abilities 20 wpm.
General information on SaskTel’s IP condition.
Fruitful finishing of recommended instructional classes.
Adaptability required to work in a constantly evolving condition.
Reacts to interest for sure fire help while managing various needs every day.
Additional time might be mentioned.
Move fill in according to Collective Agreement.
Conforms to all security, wellbeing and natural approaches, projects, and norms consistently.
Long periods of Work:
This is named an easygoing – low maintenance position which implies that SaskTel can’t ensure a set number of hours out of every week. Hours are planned by business needs and our area of expertise is open 7 days every week, 365 days per year for our clients. Our Service Technicians at present normal 24 hours of the week. Long stretches of activity: Monday to Sunday 7:00am to 11:00pm.
This is a unionized position and you will end up being an individual from Unifor once you start work. Places that are of an increasingly changeless nature (lasting low maintenance, perpetual full-time) are granted dependent on status and capabilities.
Despite the fact that you will be working different moves in this position, the preparation is organized. Preparing will begin your first day of work and will cover direction, SaskTel explicit frameworks preparing just as specialized preparing. Passing the preparation program is a state of your work.
You should be accessible to prepare full-time during the day for the initial a month of your business. You can hope to prepare from 8:00 AM – 4:45 PM Monday to Friday. This is completely paid preparing and you should be accessible to go to 100% of the preparation.
The Customer Support Center zone works 7 days every week, 7:00am to 11:00pm. Administration Technicians are moved 7 days out of each week and have different beginning occasions. Our days of work change long and you can work day shifts, evening movements and night moves in this job. Perfect applicants will be relied upon to be adaptable in their working accessibility.
There are two sorts of working movements. One move is a planned move where these will be discharged a month before the move. The other sort of moving is a day-of bring in move where we would call you in to work that day. It is a desire for SaskTel that you would acknowledge about 100% of your planned moves just as at any rate 80% of the day-of call-ins.
Choice Process for SaskTel Service Technician Positions:
It would be ideal if you browse your email much of the time as this will be an essential strategy for contact.
At the point when you are shortlisted for this position you will be messaged the accompanying web based testing to the email address you give in your application: (1) Service Technician Assessment; (2) Spelling/language structure and cognizance evaluation; (3) Typing test. These tests will take roughly 1.5 – 2 hours to finish. Kindly have this testing done inside 48 hours.
Our web based testing is directed through our testing organization called CEB. The main estimates crucial web aptitudes. The subsequent test quantifies your spelling/syntax exactness and capacity to understand data. The third is a composing test where we require at least 20 wpm.
You will be reached by means of email or telephone to talk about the result of your web based testing.
Contingent upon what number of individuals pass the internet testing, you might be called to finish a phone pre-screening with an individual from our staffing group.
In the event that you pass the pre-screening, you might be chosen for a virtual meeting with the chiefs.
You should give work environment supervisory references in the event that you are welcome to this phase in the choice procedure. If it’s not too much trouble note we expect you to give email delivers to your references.
In the event that you are offered a position, a satisfactory criminal record check is a state of work at SaskTel.
Much thanks to you for your enthusiasm for SaskTel – we anticipate exploring your application!